Printer cannot connect to web services

[MrBiggs1]

Hello.  This has been a great printer for six years now.  I'm having my first issue with it.  Everything works except I can't scan documents.  I receive a (The printer could not connect to web services .  The Server might be busy or temporarily unavailable.  Try again later) message.  I have unplugged the device.  I logged in on HP's website using the URL for Embedded Web Server, and my printer is showing to be online and that everything is fine.  Is this a fixable issue?  Does HP have periods where the network stays down for prolonged periods of time?  This started two days ago, and customer service will not help unless I pay them $20 over the phone.  Can I set up a manual address and use another server like Google maybe?

[Kumar0307]

@MrBiggs1, Welcome to the HP Support Community!

I understand you are not able to scan using the printer. It seems like an issue with the HP server. Kindly try again later.

Have you tried scanning from the computer using the HP Smart app and check if that works?

Try restarting web services

Click here to know how to turn off web services. Refer to this document to know how to turn it on.

If the issue persists, perform the steps mentioned in this document - Cannot Connect to Web Services

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[1313adamson]

I have a HP Office Jet Pro all the cartridges are but the magenta is empty. I know it wouldn't print until the cartridges are replaced but it won't connect to the internet so I can scan documents to my email account. I have had the printer 6 years and never had a problem. I have shut off and restarted both the modem and the printer. My other devices that use the internet are working fine. The only thing different is the depleted color cartridge.  When I shut off the printer and turn back on, it give the depleted cartridge warning, I then go to home page and the wireless icon shows connected to modem  which is works, but as soon as I push the button to bring up apps for the scanning it shows warning that printer is not connected to the internet. What can I do? Will replacing all the ink cartridges fix the problem?

[MrBiggs1]

Thanks for the speedy reply.  I was able to resolve the issue be removing web services and reinstalling them.  Unfortunately, I have to do this every time I need to scan something.  I had to remove web services and reinstall them again to scan to my email this morning.  This is most likely go to be a reoccurring problem.  

[Eirinn]

have the same issue. Web services are unresponsive though the internet connection is working as usual. I don't know what happened in the software but now it's really a struggle to scan.

[MrBiggs1]

It sucks.  I hope HP hasn't stopped supporting this printer.  It's all I need and it's never let me down.  If you're seeing this response HP, I have used HP products for twenty years.  I'm not paying $20 for your customer service either.  That alone makes me want to switch brands.  Come on HP! 

[Eirinn]

Please, check that your printer is not in the list in the following link

HP Printers - Web Services Stop Working | HP® Customer Support

I suspect it has something to do with it.

[Kumar0307]

@MrBiggs1

If the issue is intermittent, perform the steps mentioned in this document - Cannot Connect to Web Services

Keep me posted for any other assistance.

[gMANN45]

Obviously something is wrong at HP with this many people having the identical problem at virtually  the same time. HP. please correct problem soon. Thanks, Gary

[MW110]

I am having the same issue.......is there a resoultion?

Thank you!