Printer just stops working but is online

[keeleyjb]

no error message just stops printing

[Kuroi_Kenshi]

Hi @keeleyjb,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer randomly stopping printing!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the power supply.

• Ensure Stable Power: Make sure the printer is securely connected to a power source.
• Restart the Printer: Turn off the printer and unplug it. Wait for about a minute, plug it back in, and turn it on.

Check the Connection

• USB Connection: If using a USB cable, ensure it's firmly connected to both the printer and the computer.
• Wireless Connection: Ensure the printer is connected to your Wi-Fi network. You can verify this on the printer's control panel.

Check Printer Status

• Default Printer: Make sure the HP DeskJet 2820e is set as the default printer in your computer's settings.
• Printer Queue: Clear any pending print jobs in the queue that might be causing a blockage. Go to Devices and Printers on your computer, select the printer, and clear the queue.

Paper and Ink

• Paper Check: Ensure there is paper loaded and that it is properly stacked in the input tray.
• Ink Levels: Check that there is sufficient ink in the printer cartridges. Replace any low or empty cartridges.

Update Printer Drivers

• Download Latest Drivers: Visit the HP Support website to download and install the latest drivers for your printer.

Check for Firmware Updates

• Make sure the printer firmware is up-to-date. You can check and update the firmware through the HP Smart app or the printer's embedded web server.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,