Printer not connecting

[Zurro-123]

I’m trying to print something from my phone and for some reason it’s not letting me connect to the printer. I tried downloading the hp app as well and it’s not connecting. I turned off the printer and turned it back on and it’s still not working. 

[Dragon-Fur]

@Zurro-123 

Welcome to the HP English Community --

There are rules about how a supported phone connects to a supported printer on a supported network.

Much has to do with the type of phone, the printer model, and the type of the network.

Following is information that explains which printers support mobile print / scan, which device (phone) Operating Systems are supported, and how to find and install the appropriate applications for your device (phone).

First and foremost, assuming printer, phone, AND network is supported -

• Both printer and phone must be on the same network.
• No VPN.
• On the Phone >> Bluetooth and Location Services should be switched on during the initial connection between the HP Smart App, Printer, and Network.

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Open the section for your printer series > Find your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

Note:

This list only includes consumer printers.

If you have an HP Enterprise printer, go to

 HP LaserJet, HP OfficeJet Enterprise, HP PageWide - Printers that can use mobile printing solutions

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HP Smart (Mobile) >>> Download / Install - How-to and FAQ

 HP printer setup (HP Smart app)

Read the FAQs

For example: 

What is the HP Smart app and its requirements?

And / or

What if my cloud printer is missing, offline, or unavailable in the HP Smart app?

And / or

Why can't I connect my wireless printer or print over the network?

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

Reminders -- Initial Connection

• Your Mobile device (tablet, phone) must be on the same network as the printer.
• On that mobile device, Location Services and Bluetooth should both be switched ON

-- Be Aware –

Any HP application you install should be sourced from “HP”.

What?  Fakes have been discovered on at least one Mobile App Store –

Check who is providing the application >> “HP Inc.”

If you can’t tell, ask or use the Homepage method (if using Windows) to download and install the HP Smart application.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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