Printer not working. Refund wanted

[2126yoty]

Printer won't work. It is dead, defunct and unusable. This is my 3rd email at least.

[2126yoty]

BE ********* TOLD. THE PRINTER IS DEAD.

[Dragon-Fur]

@2126yoty 

I understand your frustration -

We are a message board, that is, a user forum - not tech support.

If you have not done so,

If the device is in Warranty,

Please Contact HP Support in your region.

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

Select your region and follow the prompts

HP Support - Regional Links

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 UK >  HP® Customer Support - UK

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What else?

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[Jrock324]

I purchased an 8015e that has had nothing but problems from printing to faxing. And the HP Smart app controls the printer. I used to be a an HP sales rep. I demo'd their older models like the 6968 and 6978 to the 8710 through 8740. my goal was to get a customer to purchase the best printer for their needs and then convince them to enroll in the Instant Ink program. My printer is still under manufacturer's warrenty and we were instructed to tell customers HP would replace or refund their money. They are totally snowing me now. They won't refund my money. I'd rather purchase an older model like the 8710 which never sold for more than $140. it's now selling for almost $1000 on Amazon. I want my money back and tey keep transfering me to different support departments in FB messenger. How cheap can a company be who came out with a new series of models that all end with the letter e and you have to use their smart app for fuctionallity which is a total joke. The HP Smart app actually messed with my wifi network saying the the app was now controlling this envirenment. They closed my case number 5116001931, but I'm getting them to ropen it. I just don't know how a company can treat a former employee who purchased this model 8015e  for a little over $170 dollars and is now seling for $118 bucks. I'm tired of big tech companies not honoring their warrenties and treating people for crappy products because they screwed up by making a new line of printers that are inferior to the older models I used to sell and are marked up 100%. I hate the smart app and it doesn't work well at all. I JUST WANT MY MONEY BACK! Under my warenty.

I'd rather have a printer with an ethernet and phone jack port for faxing. Rather than using an app that has messed with my wifi settings. Please can someone help me simple return this devise that Ive had to reset to manufacturer settings multiple times.

[A_Gayathri]

Hi @Jrock324,

Welcome to the HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are looking Refund  Printer not working. Not to worry I will help you to get a resolution to resolve the issue.
I'm sorry to hear about the issues you're facing with your HP printer and the challenges in obtaining a refund. While I can't directly facilitate the return process.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, Please click on it or simply click on this link.

I hope this helps! Keep me posted. 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!