Printer offline

[deebrd]

I tried unplugging the router. Printer is still offline

[zoey7886]

@deebrd, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Printer Offline Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your printer is still offline after unplugging the router, you can try the following steps to resolve the issue:

Ensure Wireless Capabilities are Enabled:

• Make sure the wireless light on your printer is turned on. If it's not, you can enable it by tapping the Menu icon > Settings > Network > Wi-Fi > toggle Wi-Fi to ON.

Check Ethernet Cable Connection:

• Make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities.

Restart the Wireless Network:

• Turn off your router and printer, then turn them back on in this order: router first and then the printer. This process often resolves network communication issues by refreshing the connection.

Run the Wireless Network Test:

• Perform a Wireless Network Test on your printer. To do this, tap the Menu icon > Settings > Network > Wi-Fi > Wi-Fi Test Report. The printed test report may include recommendations to solve any detected issues.

Advanced Wireless Network Troubleshooting:

• Ensure your computer's wireless networking is turned on. Check whether your computer is connected to your network and not a nearby network.

Check Printer Status:

• For Windows:
  • Click Start > Configuration > Devices > Printers and Scanners.
  • If the printer shows as Offline, right-click it and select "Use Printer Online."
  • If it is Paused, right-click and select "Resume Printing."
• For Mac OS X:
  • Click System Preferences > Printers & Scanners > Print Queue.
  • If "Jobs Stopped" appears, click "Start Jobs."  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,