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‎11-07-2021 10:19 PM

HP Recommended
Product: Office Jet Pro 8720 All in One
Operating System: Microsoft Windows 10 (64-bit)

When a print job is sent to HPD 8872E (OfficeJet Pro 8720) with wireless connection to PC Windows 10- 64 bit, one line of random letters and symbols is printed on a page and it keeps doing so on page after page after page until machine is turned off.  Tried Print and Scan Doctor 5.6.2.  When it gets to Print a Trial Page, the above process starts again.

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1 person had the same question
1 REPLY 1

‎11-18-2021 07:26 AM

HP Recommended

@EJW56

 

Welcome to the HP Support Community.

 

Does it happen on copies too?

 

Try the steps from here: https://support.hp.com/us-en/document/c04955437

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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