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01-10-2021 07:42 AM - edited 01-10-2021 07:44 AM
I am in the process of setting up the printer but running into issues getting the printer to connect. After going through the set up process, it says that the driver is unavailable. What does that mean?
01-10-2021 09:13 AM
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Basically, the message means that the installation failed to completely install the printer software.
You didn't say; it does sound like you are trying to install the Full Feature Software / Full Driver.
Frequently the reason for the failure is hidden, that is, the installation program does not know / understand the problem.
Sometimes the solution is to change the connection type, install the printer using the IP address, or redo the installation procedure after having removed some "stuck bits" from various locations.
Where to start?
Where ever you like - there is not "one" magic solution.
What?
The solution that works for you depends on your Operating System / version, the condition of your Windows File System, the type and condition of your network, whether the Printer firmware is updated, and finally - the version and health of the printer software.
If you cannot stand it and cannot decide:
- Check the printer firmware first,
- Run the "different" doctor.
- Move on to the other solutions if necessary.
Try / Consider
Create Restore Point
Before making any changes to your system, always create a Restore Point!
Stop / Exit all programs: Browsers, games, Applications, etc.
Control Panel > icon view > System > System Protection >
Click (Highlight) your main disk (C) > Select Create a Restore Point
OR
(As available)
Create a restore point now for the drives that have system protection turned on
Create
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If you have not done so,
Update the printer Firmware
At this writing, the firmware update is not "new" - Nonetheless, it is a critical update and should be applied.
READ the Description and Fixes section(s) before updating.
HP ENVY Photo 7800 All-in-One Printer series Firmware Update
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If you have not done so,
Check the connection status and type of connection of the printer to your network.
Product Specifications for the HP ENVY Photo 7858 All-in-One Printer (K7S00A)
Connectivity
Ports | 1 USB 2.0 client and 1 USB host (for thumbdrive); 1 Wi-Fi 802.11b/g/n; 1 Ethernet; 1 RJ-11 (Fax), dual band wifi 2.4/5Ghz, BLE,SD card slot |
Wireless capability | Yes, built-in Ethernet, dual band Wi-Fi 802.11b/g/n |
This printer will provide best service when connected via Ethernet from printer to your network.
OR
Printer supports dual band wireless - this means the manner in which the printer is connected to Wireless makes a difference.
For example,
On the router,
If router supports both bands, set router to broadcast both 2.4GHz and 5GHz,
Assign a separate SSID (network name) for each band
Connect the printer to the SSID (network name) you intend to use
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If you have not done so,
Add the Printer using the IP address or Change the Connection Type to TCP/IP
Method – Add printer using TCP/IP
NOTE: This is not a method to install the printer software - installing the printer using the Windows print drivers can provide a foundation that makes it easier to install the printer software later.
Try adding the printer using the printer’s IP address
Find the IP Address of the printer on the Printer Control / Display Panel (touch Wireless button)
Control Panel > icon view Devices and Printers
Click in the top ribbon, Add a Printer
Wait till the menu starts…
Select / Click The printer that I want isn’t listed
Select / Click Add a printer using a TCP/IP address or hostname
Select / Click Next
Device Type > Select in Drop-Down Menu: TCP/IP Device
Hostname or IP Address > Enter the IP Address of the printer
(Skip Port Name)
Select / Click Next
Complete any additional information
Reference
HP Printers - Installing and Using the Windows Built-in Print Driver
OR
Method - Create TCP IP port
Find printer's IP / IPv4 address
Print a Configuration Page
OR
Tap on the wireless icon on Printer Control / Display Panel
Control Panel > icon view > Devices and Printers
Right-Click on the printer > Left-Click Printer Properties
Select Tab Ports > Add Port
Select Standard TCP/IP Port > New Port and follow the wizard.
Use / Enter IP address for the printer.
Example - How-to “Create TCP Port” Contributed by greenturtle
Video: Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”
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If you have not done so,
Consider using a "Different" version of the Doctor to correct hidden issues
Offline Doctor V5.0.7
http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe
- Download and Save the doctor to your computer
- Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
- Execute the doctor – Answer any prompts / let the process complete
- Restart the computer, log in, and wait for the final steps in the Doctor to finish.
- Check for any difference.
Original Notes – Contributed by ShlomiL
Paraphrased
Connection Issues
- Print and Scan Doctor Version 5.0.7 creates a secondary queue for printing with TCP/IP port.
After the Offline Doctor completes…
Verify / Adjust the “Default” printing device (Default Printer)
Settings > Devices > Printers and scanners
UNCHECK (clear box) Let Windows manage my default printer
Select (Left-Click) your printer from the list of printers > Manage > Set as Default
OR
Open Control Panel > icon view > Devices and Printers > Right-Click on printer > Set printer as Default
NOTES – Selecting Default Printer
- Do not select the printer marked as “Scan Only / DO NOT DELETE”
- Do not select the printer marked as “Fax”
Example Default Printer: Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)
Reference: HP Printers - Printer is Offline (Windows) > Step 2: Manually set the default printer
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If you have not done so,
Completely remove the existing printer software and reload the Full Feature Software
Uninstall Existing Printer Software (Full Feature Software)
Control Panel > icon view > Programs and Features >
Find / Select > Uninstall the printer software
If software will not uninstall, appears to be removed and it “still hanging around”
Microsoft: Fix problems that block programs from being installed or removed
OR
Revo Uninstaller (Free version)
After the software is removed, Restart the computer and log in
Check and Remove Section
NOTE: After all checks > If any devices are removed, Restart the computer and log in
NOTE 2:
Can't stand it?
Too much to do?
At the least, check / remove printer from Devices and Printers as described below...
Check / Remove - Printer Drivers – Lurking in Devices and Printers
Control Panel > icon view > Devices and Printers
Left-Click on any unwanted Printer found in the Printers list
NEXT
(Top Ribbon) Click Print Server Properties > tab Drivers
Select each unwanted entry > Remove > OK to exit menu
Back in Devices and Printers > Right-Click on the printer > Remove Device
Check / Remove – Printer folder/files in C:\ ProgramData
Contributed by HP Support Agent Betty0610
Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard
Delete any Printer related folders / files
Check / Remove - Printer Software – Lurking in the Device Manager
Control Panel > icon view > Device Manager
Expand category Printers
If any unwanted printer name or “Unknown Device” is listed,
Right-Click on the printer / device > Uninstall
Expand category Imaging Devices
If any unwanted printer name or “Unknown Device” is listed,
Right-Click on the printer / device > Uninstall
Check / Remove - Printer Software – Lurking in the User Account
Clear HP / files in Temp folder
Windows key + X + R (Run command) > type %temp%
Delete the files in the Temp folder (Ignore files that cannot be removed)
Clear HP Printer mention in AppData\Local\HP
Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP
Remove / Delete any folder named for the printer you wish to remove
End Check and Remove Section
After all checks > If any devices are removed, Restart the computer and log in
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Installation – Full Feature Software
If you have not done so, download-save-install the Full Feature Software for the printer
HP Easy Start Printer Setup Software
- Download-and-Save the printer software (Full Feature Software / HP Smart / Easy Start)
- Right-Click on the downloaded package and "Run as Administrator" to start the installation
- Reminder: If using Easy Start, select the Full Driver
About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full" driver set (as opposed to the basic driver).
After the software is installed, Restart the computer and log in.
Full driver provides print and scan functions (even if HP Smart proves to be stubborn).
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Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY Photo 7858 All-in-One Printer
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