-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Printer set up

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1 REPLY 1
03-14-2023 10:54 AM
Hi @RhulaniP,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are getting Error Code EBS00P0004 on your HP Product.
Restore Network defaults
- Press and hold the Cancel (X) and Wireless button
for three seconds.
- Wait for 3 seconds for the printer to reset.
Remove the printer from the HP Smart app
Remove your printer in HP Smart.
- Close the HP Smart app, and then reopen it.
- Right-click or long-press the printer icon, and then click Hide Printer or Forget Printer.
Restart setup process using HP Smart
Set up your printer using the HP Smart app.
- Open the HP Smart app.
- Click Add Printer or
to find your printer.
- Follow the on-screen instructions to set up your printer.
- If you are unable to complete the setup, restart the HP Smart app, and then try again.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Rainbow23 - HP Support.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.