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Common problems for Connectivity Issues
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‎01-14-2022 12:44 PM - last edited on ‎01-19-2022 09:02 AM by Retired

HP Recommended
Product: HP OfficeJet 4650 All-in-One Printer
Operating System: iOS

My printer shows offline on my devices but it is connected to my wifi. If I restart, it may connect for no more than 5 min. I’m thinking it needs a static IP address. My internet provider said I need to set up a VPN?  Will this solve my problem?  Any tips?

Category:
1 person had the same question
3 REPLIES 3

‎01-17-2022 07:23 AM

HP Recommended

@Tiffpharmd

 

Welcome to the HP Support Community.

 

Let's reset the Printer.

 

Go to the setup menu>Tools>Restore Factory Defaults

 

Once done, connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎01-24-2022 06:50 PM

HP Recommended

No I already tried that multiple times and it didn’t help except a few times for like 5 minutes then offline again. 

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‎01-27-2022 10:22 AM

HP Recommended

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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