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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Printer shows offline on iphone/ipad/computer but connected ...

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01-14-2022
12:44 PM
- last edited on
01-19-2022
09:02 AM
by
JessikaV
My printer shows offline on my devices but it is connected to my wifi. If I restart, it may connect for no more than 5 min. I’m thinking it needs a static IP address. My internet provider said I need to set up a VPN? Will this solve my problem? Any tips?
01-17-2022 07:23 AM
Welcome to the HP Support Community.
Let's reset the Printer.
Go to the setup menu>Tools>Restore Factory Defaults
Once done, connect the Printer to the Wi-Fi.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
01-27-2022 10:22 AM
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the communities page for the private message.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
I am an HP Employee