Printer spooling verifying

[Joann781]

HP OFFICE JET PRINTER PRO 8028e

stuck in verifying mode

[zoey7886]

@Joann781, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding printer spooling issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP OfficeJet Pro 8028e printer is stuck in the spooling or verifying mode, follow these steps to troubleshoot and resolve the issue:

Restart the Printer and Computer:

• Turn off the printer and your computer.
• Wait a few minutes before turning them back on.
• Check if the issue persists after rebooting both devices.

Cancel Pending Print Jobs:

• Open the print queue from the printer icon in the taskbar.
• Cancel any pending print jobs that might be causing the spooling issue.
• Try printing a test page to see if the issue is resolved.

Reinstall Printer Drivers:

• Download the latest printer drivers from the HP support page.
• Uninstall the current printer drivers and then install the new ones.
• Follow the installation instructions and check if the issue is resolved.

Check Network and USB Connections:

• Ensure that the printer is properly connected to your computer either via USB or network.
• Verify that cables are securely connected and the network settings are correct.

Update Firmware:

• Check if there's any firmware update available for your printer model on the HP website.
• Apply updates to ensure optimum performance and compatibility.

Clear Printer Spooler:

• Open 'Services' on your computer.
• Find 'Print Spooler' and right-click to stop the service.
• Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in this folder.
• Restart the spooler service and check if printing resumes.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,