Printer wifi connection

[ed357]

I cannot connect my hp8610 to xfinity Wifi router, I can connect to my Verizon wireless gateway 

[Dragon-Fur · Accepted solution]

@ed357 

Welcome to the HP English Community --

OK - sounds like something is different --

The difference is not likely the printer unless you have failed to clear the old / previous / unwanted network information from the printer before trying to move it from one router to another.  Rookie mistake but can be missed even by those who know their networks.

You know the printer only connects on wireless on the single 2.4GHz frequency / band. 

That's a good place to start, in fact - check the differences between how you have the two routers configured.

For example,

The "new" router -- assuming it supports 5GHz -- should be configured to broadcast each of the two bands as separate SSID named networks.   If you don't know how to separate the two frequencies, ask your Internet provider for help.

Note

If you wish to skip the suggestions and examples, scroll down to section Message Content References

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Example – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

Example - EWS - Network - Wireless IPv4

EWS_9025_Network_IPv4_Configuration_4

Example - EWS - Network - Wireless IPv4 - Advanced

EWS_9025_Network_Wireless_IPv4_Advanced_2

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Message Content References

Wireless Troubleshooting – Router Change

Troubleshooting - Wi-Fi connection is lost after router or network settings change

 HP printers - Wi-Fi connection is lost after router or network settings change 

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Officejet Pro 8610 e-All-in-One Printer series  

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