Printer will not print but it is connected to wifi

[Nicolaslpp]

I am on Mac OS Sonoma 14.4.1, The printer is connected to the wifi, it is configured via the hpsmart app, but I cannot print with it and I don't have a clear error message.

The prints are just stuck in the queue, and I get this weird message in the printer settings saying that I have a problem with my hp account, and I have no printer linked to my account so I cannot do anything with it.

This is the same error if I install the printer via the OS or via the hpSmart App.

Please help 🙂

[Raj_05]

Hi @Nicolaslpp,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like there could be an issue with your HP account or the printer's connection to your Mac. Here are a few steps to troubleshoot the problem.

Clear Printer Queue:

• On your Mac, open System Settings > Printers & Scanners.
• Select the HP LaserJet MFP M139-M142 printer.
• Click Open Print Queue.
• If there are stuck print jobs, click the X next to each print job to cancel them.

Reinstall Printer:

• Go to System Settings > Printers & Scanners.
• Select your printer and click the Minus (-) to remove it.
• Restart your Mac.
• Re-add the printer by clicking the Plus (+) button and selecting the HP LaserJet printer from the list.

Check Printer Connection and Network:

• Ensure that the printer is correctly connected to the Wi-Fi network and the printer’s Wi-Fi signal is stable.
• You may want to restart both the printer and your router to resolve any network-related issues.

Fix HP Account Issue:

• Open the HP Smart App and sign out of your HP account if logged in.
• Sign in again with your correct HP account credentials or create a new one if necessary.
• Ensure that the printer is linked to your HP account by checking the Printers section within the HP Smart App.

Check for Firmware Updates:

• Open the HP Smart App and check if there are any firmware updates for your printer.
• If an update is available, install it and restart the printer.

Test with AirPrint:

• After reinstalling, try printing directly through AirPrint (without using HP Smart):
  • Open a document or image on your Mac.
  • Choose File > Print and select your printer (ensure it shows as an AirPrint option).
  • Click Print.

Reset the Printer (Factory Reset):

• If the problem persists, perform a factory reset on the printer:
  • Refer to the printer's manual for instructions on how to reset the printer to factory settings.
  • After resetting, reconfigure it via the HP Smart App.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support