Printer won't accept a new certificate. It goes into an endless loop of login prompt.

[ccurley2]

I am trying to upload a new, signed certificate to the printer. I go to the certificate management page on the printer's EWS. I select Configure, then Import. I select the file, and enter the password for the printer (via copy and paste), then Finish. I get an endless round of the Sign In prompt.

Firmware is up to date (20201215).

[Sneha_01]

Hi @ccurley2,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is going into an endless login prompt when trying to upload a new signed certificate, here are some troubleshooting steps you can take:

1. Verify Certificate Format

• Ensure the certificate file you are trying to upload is in the correct format (usually PEM or DER). If you're unsure, try converting the certificate to a different format and attempt the upload again.

2. Check Password Accuracy

• Double-check that the password you're entering for the printer is correct. If you're copying and pasting it, ensure there are no extra spaces or hidden characters.

3. Clear Browser Cache

• Sometimes, a browser cache issue can cause unexpected behavior:
  • Clear your browser cache and cookies, or try accessing the printer's EWS (Embedded Web Server) using a different browser.

4. Use a Different Computer

• If possible, try uploading the certificate from a different computer to rule out any issues with the original device.

5. Reboot the Printer

• Restart the printer after attempting the certificate upload. This can sometimes clear temporary issues or errors.

6. Reset Network Settings

• If the issue persists, consider resetting the network settings on the printer. Note that you will need to reconfigure network settings afterward:
  1. Go to the printer's control panel.
  2. Navigate to Setup > Network > Restore Network Defaults.

7. Factory Reset (as a last resort)

• If nothing else works, you can perform a factory reset on the printer:
  • This will erase all settings, including network configurations, so make sure to back up any important settings before proceeding.
  • Go to Setup > Printer Maintenance > Restore Factory Defaults.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[ccurley2]

Of the solutions I tried none worked.

1. Verify Certificate Format: I don't know how to do that. I am using easy-rsa which does not seem to have any way to do that.

2. Check Password Accuracy: Done. It would help if I had the option to see the password as pasted in to the dialog box.

4. Use a Different Computer: Done. No go.

5. Reboot the Printer: Done. No go.

Additional information: After running the dialog box several times, I hit the "Cancel" button. I got:

This page isn’t workingIf the problem continues, contact the site owner.
HTTP ERROR 401

[Sneha_01]

Hi @ccurley2 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support