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Common problems for Connectivity Issues
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Printer won't print from desktop

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HP Envy x360 desktop and HP Envy 5642 printer
Microsoft Windows 10 (64-bit)

HP Envy x360 desktop using Word with Windows 10 versions 1909 and an HP Envy All-In-One Printer. I cannot get anything to print  from my desktop. I can print from my phone and my husband's laptop. I have been through every level of HP Tech support for both the printer and the desktop, as well as Microsoft Tech support for a possible software or OS issue. HP won't talk to me without paying them $100 to their "Smart Team" because my hardware is out of warranty. With all the assistance and reboots and updates et al, the problem still exists. 

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HI@debrak52, Welcome to the HP Support Community!


Apologies for all the inconvenience firstly. . Coming to the issue you are facing please brief me on the same to help you in getting the issue fixed


To  provide troblestooing steps, I need some information 


1 .how do like to connect the printer to USB OR Wireless?

2 . Is the desktop computer has a wifi option? 

3 . May I know the model  or  product  name of the  HP desktop computer         


Hope this helps! Keep me posted. 


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