Printer won't reconnect to wifi after power outage. Screen locked due to instant ink membership

[Linerab]

Officejet Pro 9015 won't reconnect to WiFi after a power outage. Printer screen locked or frozen due to Instant Ink membership looking for WiFi connection. Have gone through all the recommendations I could find regarding connecting to WiFi but blue printer light won't come on indicating wifi connection. Need some reset advice or maybe factory reset?

[Kuroi_Kenshi]

Hi @Linerab,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

• Power Cycle the Printer:
  1. Turn off the printer using the Power button.
  2. Unplug the power cord from the printer and the wall outlet.
  3. Wait for at least 60 seconds.
  4. Plug the power cord back in and turn on the printer.
• Reset Network Settings:
  1. On the printer, navigate to the wireless or network settings menu.
  2. Look for an option that says “Restore Network Settings” or "Restore WiFi Settings" and select it.
  3. This will revert the network settings to the default, allowing you to set up the WiFi connection again.
• Setup WiFi Connection:
  1. Once the network settings are restored, you can use the printer’s control panel to reconnect it to the WiFi network.
  2. Navigate to the wireless setup wizard in the settings menu and follow the on-screen instructions to connect to your WiFi.
• Router and Network Inspection:
  • Make sure the WiFi router is operational and broadcasting a signal. It might also help to restart the router.
  • Ensure that your network does not have MAC address filtering enabled unless your printer’s address is whitelisted.
• Perform Factory Reset:
  • If none of the above methods work, a factory reset might be necessary.
  • Note that a factory reset will restore the printer to its original settings, erasing all configuration data.
  • The factory reset option can typically be found under the settings menu, often under "Maintenance" or "Tools."
  • Follow the on-screen prompts to confirm the reset.
• Re-enable Instant Ink:
  • Make sure your Instant Ink account is up-to-date and any pending tasks are completed.
  • Log into your HP Instant Ink account and ensure that the printer status is matched to your subscription settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Linerab]

Thank you for your detailed solution to my problem of not being able to connect to my wifi after a recent power outage.

Unfortunately Instant Ink appears to be the biggest problem here. When I turn off my printer (by unplugging because thee printer switch is inactive) and do the power recycle as well as the router and then turn everything back on, I get one and only one message on the printer screen which is "cartridge cannot be used until printer is enrolled in HP instant ink". I check my HP Instant ink account, and everything is fine except it tells me it can't contact the printer or the printer is offline. Of course it can't because I have no wifi connection on the printer (blue light) and if I don't have that, HP Instant Ink freezes the printer and printer screen so I can not do any of the things you suggest by navigating around the printer screen. So all of the recommended resets etc etc are not accessible to me.  I tried a "just Answer Team" online (for a price of course), and as soon as I pointed out that I don't get access to the printer screen, he was stumped. This problem has happened previously and the only solution was to talk with an HP Tech who finally was able to reconnect my printer after about 3 hours of diagnosis and cell screen access to watch everything I was doing as he guided me.  HP no longer offers this assistance unless I renew my warranty which I am reluctant to do on a 5 year old printer which works perfectly fine except for the wifi issue. Sorry for the long history but I wanted to thank you for your detailed efforts and explain why none of the solutions works. A hard factory reset without using the screen seems to be the only solution and HP doesn't seem to want to share that solution.

[Kuroi_Kenshi]

Hi @Linerab,

Thank you for the response.

Since the above steps did not help, let's perform a semi-full reset and see if it works.

The reset instructions are specific for your printer, and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name, or simply click on this link. 

Let me know if this helps. 

Please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster!  👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Linerab,

Thank you for the response.

The two-blink-pause Wi-Fi light pattern you’re seeing on your HP OfficeJet Pro 9015 typically indicates Wi-Fi connection issues, meaning the printer is trying but failing to connect to the wireless network. And since it’s going back to the Instant Ink lock screen after the semi-full reset, HP’s cloud services are still trying to validate your subscription before unlocking any printing features — including screen navigation. That’s incredibly frustrating, especially when you can’t interact with the printer UI at all.

Here are your remaining options that don’t rely on the touchscreen or a visible menu:

Try a Wi-Fi Setup via HP Smart App (bypassing touchscreen):

Ensure your printer is powered on and showing the “cartridge can’t be used” or alignment screen.

Download and install the HP Smart App on a PC or mobile device.

On the app, select Set up a new printer.

When it searches for devices, it might detect your printer via Bluetooth or broadcast Wi-Fi.

If it shows up, manually enter your Wi-Fi credentials through the app to send them directly to the printer.

This method sometimes works even when the printer screen is locked by Instant Ink, because the HP Smart App forces the network setup wirelessly.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Linerab]

Thanks again for your patience. Your solution did indeed give me a solid blue light type connection. However, this still didn't give me access to the printer screen and after reboot went back to the Instant Ink screen which as before only allows me to go to the alignment screen and a consequent freeze of the printer screen.

I did check the network status on the HP Smart App and it indicated the IP address had changed from what the printer had when it was functioning. I did try to force the old IP address on the printer but it didn't accept it. After trying a host of permutations and combinations to get Instant Ink to recognize the on-line status I came to one question, are the ink cartridges registered only to the printer serial number or also the IP address? I could get no internal test prints to function either. The Printers page of HP Smart indicates the printer is not connected to the Internet or WiFi   Is it time to shelve this printer and get a new one? It did work perfectly until the power went off ?? Thanks so much for your responses to this difficult problem.

[zoey7886]

@Linerab, I see you were interacting with @Kuroi_Kenshi however, he's away for now and I'd love to help you out!

We're here to help you tackle that printer issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,