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‎04-06-2024 08:27 AM

HP Recommended
Product: HP OfficeJet Pro 9018 All-in-One Printer
Operating System: Microsoft Windows 11

HPOFFICEJETPRO9018 ALL-IN-ONE-PRINTER: Last few weeks I have had to tap the LED screen to get the printer to wake up & function. Starting yesterday, any job I have- I must first unplug and restart it, as not even the on/off switch will work. Once plugged in again- it works!

Are there any  fixes? 

Category:
2 REPLIES 2

‎04-08-2024 08:56 AM

HP Recommended

Hi @asustudent,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the printer staying online.

 

Perform a power reset on the printer.

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
       NOTE: HP recommends connecting the printer power cord directly to the wall outlet
  7. Reconnect the power cord to the rear of the printer.
  8. Turn on the printer, if it does not automatically turn on.
  9. Wait until the printer is idle and silent before you proceed.

 

If the above steps do not fix the issue, Let's perform a semi-full reset to restore the printer back to its original settings.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

  

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎04-09-2024 07:46 AM

HP Recommended

The printer needs to be on a fixed IP address.  Either that or you set it to never sleep.

 

If you still need help with this let me know.

 
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
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