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‎03-12-2024 06:19 AM

HP Recommended
Product: HP DeskJet 2710 All-in-One Printer

Bonjour,

Je viens vers vous car voilà +3ans que j'ai mon imprimante HP Deskjet 2700.

Le problème étant que depuis 1an et demi mon imprimante n'imprime plus correctement, c'est a dire que lors de mon impression le papier tri Blanc ou l'encre se est quasiment transparente (malgré plusieurs changements de cartouche de marque HP ).

J'ai donc envoyé mon imprimante en SAV dans l'enseigne où je l'ai acheté (envoyé 2/3 fois, mais le problème persiste).

Quand je l'installe tout fonctionne sauf que quelque minutes plus tard on me demande de faire une Mise à Jour et à ce moment le problème reviens.

J'aimerais bien remettre mon imprimante en valeur d'usine sans cette Mise à Jour, ou régler mon problème.

Je vous conseille de me renseigner sur le problème svp .

Cordialement 

Category:
4 REPLIES 4

‎03-12-2024 06:49 AM - edited ‎03-12-2024 06:52 AM

HP Recommended

How to reset the printer

https://www.youtube.com/watch?v=kE0Dq2mZ_vg

 

Possibly the ink is not genuine HP.  I am unsure if that is the problem.  My HP printer is old and does not check toners that are not HP so I buy mine anywhere I want.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎03-12-2024 07:25 AM

HP Recommended

Pour information lors des 2-3 fois où j'ai renvoyé mon imprimante ils me l'ont changé à chaque fois.

Donc j'ai eu 3 imprimante différentes et le même problème.

Ça ne peux pas venir des cartouches car j'en ai essayé 3-4 différentes de la marque HP qui conviennent à mon imprimante.

Et sachant que lors de la réinstallation de l'imprimante les impressions fonctionnent correctement.

J'insiste sur le fait que c'est à cause (sur à 90%) de la mise a jours 

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‎03-12-2024 08:24 AM

HP Recommended

Do not allow any printer firmware updates to be installed is about all i can think of.

 

I gave up on ink refills and cartridges long ago and got a laser printer.  However, it does not do photos like an ink printer does.

 

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎03-12-2024 10:11 AM

HP Recommended

Hey

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

DANCOS

I work on behalf of HP
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