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Locked

‎09-15-2024 08:12 AM

HP Recommended
Product: HP DeskJet 2721e All-in-One Printer

Third time to ask this question. I have cancelled my subscription  and there are no bills outstanding. I want to remove my bank card details and there is no option to do so only a change payment method. I have been on chat with support but they tell me that my card can’t be removed from the system . It’s my card and I want it removed. Will someone please deal with this issue as I know I am not the only one querying this request 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-24-2024 01:43 AM

HP Recommended

Unfortunately there has been no resolution to my query, I have submitted all the information requested to remove my bank card but to no avail . My case was closed. Where do I go from here . 

View solution in original post

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3 REPLIES 3

‎09-15-2024 09:03 AM

HP Recommended

Hello @Fifi651 ,

Thanks for reaching out to us on this account´s deletion request. At HP we are committed to protecting your privacy, so we have a dedicated page so you can submit this privacy request. Please access the Contact HP Privacy Office https://www.hp.com/us-en/privacy/ww-privacy-form.html site to submit your request. Please specify that your account was created in the HP Support Communities channel. Once submitted, your request will be handled by our dedicated Privacy team.

Regards,

------------------------------------------------
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‎09-15-2024 09:31 AM

HP Recommended

Thank you for replying to my query I have submitted all the information and am awaiting a response. Can I just say you are the first person to give me information that is relevant. Thank you 

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‎09-24-2024 01:43 AM

HP Recommended

Unfortunately there has been no resolution to my query, I have submitted all the information requested to remove my bank card but to no avail . My case was closed. Where do I go from here . 

Was this reply helpful? Yes No
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