cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
New member
6 4 0 0
Message 1 of 5
98
Flag Post

Resetting M15W Laser Jet

HP Recommended
Laser Jet M15W
Microsoft Windows 10 (64-bit)

I tried to update the software and firmware to get the wifi to connect, but now the printer will not respond.  The power and warning light blink together then go positive.  The computer is not able to connect to the printer at all now.  Any advice on how to reset the printer and reconnect?

4 REPLIES 4
Highlighted
HP Support Agent
HP Support Agent
24,137 24,025 1,333 1,417
Message 2 of 5
Flag Post
HP Recommended

@Tom20189

 

Welcome to the HP support community.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

If you have a USB cable you can convert to Wireless connection:-

Here are the steps:-

HP Smart app: On the app home screen, look for a Make printing easier by connecting your printer wirelessly message at the top of the window. If it displays, click Learn More to start the guided conversion.

NOTE: 

If the message does not display, use the method to convert the connection through the HP Printer Setup & Software utility.

Figure : Set up the printer wirelessly in HP Smart

Set up a new printer feature in HP Smart

 

Refer this HP document for more options:- Click here

 

You can also refer this HP document if the issue persists:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Highlighted
Author
New member
6 4 0 0
Message 3 of 5
Flag Post
HP Recommended

Sandytechy20.  Unfortunately the computer is unable to establish two-way connection with the device via USB now.  The green and caution lights blink, go solid for a while, then just the caution light blinks, then they both start blinking again.  Is there anyway to do a manual reset on the printer itself?

Reply
0 Kudos
Highlighted
Author
New member
6 4 0 0
Message 4 of 5
Flag Post
HP Recommended

It connects for a few seconds. Then I get an error: Currently, this hardware device is not connected to the computer. Code 45

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
24,137 24,025 1,333 1,417
Message 5 of 5
Flag Post
HP Recommended

@Tom20189

 

This might require one on one intercation to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation