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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- Printers
- Printer Wireless, Networking & Internet
- Resetting network security key
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02-02-2022 01:01 PM
My coworker gave me a HP OfficeJet Pro 8740. I wanted to trying using it to log into my wifi. When I click on the network, it asks for a network security key. I have the printer plugged into our router extender. I've tried entering our router password plus I've asked my coworker for the security key he used, but he doesn't have it. Any way to reset it or acquire it?
Solved! Go to Solution.
Accepted Solutions
02-02-2022 02:06 PM - edited 02-02-2022 02:06 PM
Hello,
In order to solve this issue, please restore the factory default settings as follows:
- Open the control panel dashboard (drag the top dashboard tab down from any screen, or tap the dashboard area on the home screen).
- On the printer control panel screen, touch Setup icon (
).
- Touch Printer Maintenance, and then touch Restore.
- Touch Restore Factory Settings or Restore Settings.
A message is shown to indicate that the factory settings will be restored. - Touch Restore, and then touch Yes.
- The printer automatically restarts with the factory default settings.
- Try to connect your printer to your wireless network again.
Don't hesitate to contact us in case of need.
Best regards,
02-02-2022 02:06 PM - edited 02-02-2022 02:06 PM
Hello,
In order to solve this issue, please restore the factory default settings as follows:
- Open the control panel dashboard (drag the top dashboard tab down from any screen, or tap the dashboard area on the home screen).
- On the printer control panel screen, touch Setup icon (
).
- Touch Printer Maintenance, and then touch Restore.
- Touch Restore Factory Settings or Restore Settings.
A message is shown to indicate that the factory settings will be restored. - Touch Restore, and then touch Yes.
- The printer automatically restarts with the factory default settings.
- Try to connect your printer to your wireless network again.
Don't hesitate to contact us in case of need.
Best regards,
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