Restart HP 9120 to print

[podisc]

Every time I print from this new printer, I must restart it.  It is hardwired now and it still is unfindable.   
HP OfficeJet Pro 9125e

Now I can’t even get it to work by unplugging it.   

[Raj_05]

Hi @podisc,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're experiencing with your HP OfficeJet Pro 9125e is frustrating but not uncommon. Let's troubleshoot to resolve it.

Check Network and Connection

1. Verify Ethernet Connection: Ensure the Ethernet cable is securely connected to both the printer and your router.
2. Check Printer IP Address:
   • On the printer control panel, go to Settings > Network Settings > Ethernet to find the IP address.
   • Confirm the IP address is valid (e.g., 192.168.x.x).

Update Printer Firmware

Outdated firmware can cause connectivity issues.

1. Download and install the latest firmware from the HP Support website.
2. Follow on-screen instructions to update the firmware.

Clear Printing Queue

1. On your computer, go to Settings > Devices > Printers & Scanners.
2. Select your printer and click Open Queue.
3. Cancel all pending print jobs.

Restart Printer and Network

1. Turn off your printer and unplug it for at least 60 seconds.
2. Restart your router by unplugging it for 30 seconds.
3. Plug in the router and let it fully boot up.
4. Plug in the printer and turn it on.

Assign a Static IP Address

1. Open a browser and enter your printer’s IP address to access the Embedded Web Server (EWS).
2. Navigate to Network Settings > Advanced Settings.
3. Assign a static IP address within your network range.

[Raj_05]

Reinstall Printer Drivers

1. Uninstall existing drivers on your computer:
   • Windows: Settings > Apps > Installed Apps, search for HP, and uninstall.
   • macOS: System Preferences > Printers & Scanners, select the printer, and click Remove (-).
2. Reinstall drivers using the HP Smart app or download them from the HP website.

Factory Reset the Printer

1. On the printer control panel, go to Settings > Printer Maintenance > Restore Factory Settings.
2. Reconfigure the printer setup.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[podisc]

Hi. This is Mac related. Not windows.  Mac, IOS

[Raj_05 · Accepted solution]

Hi @podisc,

Thank you for your response, 

To resolve the issue you're facing with your HP OfficeJet Pro 9125e All-in-One Printer on macOS 12.0 Monterey, please follow these troubleshooting steps.

Check the Printer's Ethernet Connection

• Ensure the Ethernet cable is securely connected to both the printer and your router.
• Check if the printer's IP address is valid:
  • On the printer's control panel, go to Settings > Network Settings > Ethernet to find the IP address (e.g., 192.168.x.x).
  • Confirm the IP address matches your network's IP range.

Update Printer Firmware

• Visit the HP Support website and download the latest firmware for your HP OfficeJet Pro 9125e.
• Follow the on-screen instructions to update the printer firmware.

Clear Print Queue on macOS

• Go to System Preferences > Printers & Scanners.
• Select the printer and click Open Print Queue.
• Cancel all pending print jobs in the queue.

Restart Printer and Network

• Turn off the printer and unplug it for at least 60 seconds.
• Restart your router by unplugging it for 30 seconds.
• Plug in the router and allow it to fully boot up.
• Plug in the printer, turn it on, and check if it becomes visible.

Assign a Static IP Address

• Open a browser and enter the printer’s IP address to access the Embedded Web Server (EWS).
• Navigate to Network Settings > Advanced Settings and assign a static IP address within your network’s range.

[Raj_05]

Reinstall Printer Drivers on macOS

• Remove Existing Printer:
  • Go to System Preferences > Printers & Scanners.
  • Select your printer and click Remove (-).
• Reinstall Printer Drivers:
  • Use the HP Smart app to reinstall drivers, or visit the HP website and download the latest drivers for macOS.
  • Follow the on-screen instructions for installation.

Factory Reset the Printer

• On the printer control panel, navigate to Settings > Printer Maintenance > Restore Factory Settings.
• Reconfigure the printer setup after the reset.

If none of these steps resolves the issue, you may want to check for any macOS or network-related updates that could help with printer compatibility.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[podisc]

Did this:  uninstall, and then reinstalled the drivers. For any working OS be it PC or Mac- which I’ve done.ed

Restart the unit, which I’ve done.

Check the IP and dedicate an IP, address- which I’ve done.

Restart the local router, dedicate the ip, which I’ve done.

You  assume that  setup is hard-wired onto the network with an Ethernet Cable, when it’s currently wirelessly connected. 

Also  Master router is on another level of home. The one in the office is a signal repeater, from the lower level.

This version of printer can only be hardwired to a router, or wirelessly connected. But cannot do both at the same time. (Please feel free to confirm on their support if the printer can be both hardwired and wireless to the network connection. At the same time.)

The printer has a label on it showing that it can only be one, or the other at a time.

We even took the extra step, which they haven’t mentioned USB connection type- to share the printer on the network, using the main mac Desktop that can share a printer connection using the sharing settings in system preferences.

Best Buy is replacing it. It’s not my first HP printer.  Right now I have 5 in different locations and never had a problem.   Thanks for your help