-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Scan to email - Can not connect to server. ??

Create an account on the HP Community to personalize your profile and ask a question
12-04-2024 01:45 PM
I have set up and used the "scan to email" feature in the menu for a long time without problems. I am now suddenly getting a "Scan Error. Can not connect to server. Checkserver name and address". Why is this suddenly nort working? What server? What address? What has changed?
12-26-2024 09:48 PM
You should first check with your mail provider to see if they have made any changes that require different authentication than in the past. This is a very common issue as most mail providers are phasing out unauthenticated email sending and now require that credentials be entered in order to authenticate the device sending mail.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.