Shipping Label for Warranty Return

[walters365]

I have successfully worked with a tech to determine that my printer, which is under warranty, needs to be replaced. I have received a new printer. But they have not sent me a label to ship the old printer back to them.

How do I get the shipping label?

[The_Fossette]

@walters365

I reviewed your post and I understand that you haven’t received a shipping label to ship the old printer back.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[walters365]

I have already talked to support. They said they would email me a label. Unfortunately,  no email has been received. I don't understand why it is so difficult to email a shipping label.

[The_Fossette]

@walters365

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.