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Common problems for Connectivity Issues
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‎05-20-2025 08:25 AM

HP Recommended
Product: HP Pavilion Plus 14 inch Laptop PC 14-ew0000 (7X843AV)

Unable to send docs to the printer - rebooted printer, computer, router - no change.  My husband can print wirelessly to the printer from his computer.  Using one diagnostic I was able to successfully print a test page.

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2 REPLIES 2

‎05-21-2025 10:10 AM - edited ‎05-21-2025 10:10 AM

HP Recommended

@Madrid52, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

Since your husband can print wirelessly from his computer and you were able to print a test page using diagnostics, the issue seems isolated to your HP Pavilion Plus laptop's communication with the printer. Here are some steps to troubleshoot further:

1. Check Printer Status on Your Laptop

  • Go to Settings > Devices > Printers & scanners.
  • Select your printer and click Manage.
  • Make sure it’s set as default and not showing as offline or paused.

2. Remove and Re-add the Printer

  • In the same Printers & scanners menu, remove the printer.
  • Click Add a printer or scanner and let Windows detect it again.
  • If it doesn’t show up, click “The printer that I want isn’t listed” and try adding it via IP address.

3. Check Windows Print Spooler

  • Press Win + R, type services.msc, and press Enter.
  • Scroll to Print Spooler, right-click, and choose Restart.
  • If it’s not running, start it.

4. Run HP Print and Scan Doctor

5. Firewall or Antivirus Blocking

  • Temporarily disable any third-party antivirus or firewall software and try printing again.
  • If it works, you may need to whitelist the printer or related services.

6. Driver Update

  • Go to HP support page and enter your laptop and printer model.
  • Make sure your printer drivers and laptop’s Wi-Fi drivers are up to date.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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‎05-21-2025 12:32 PM

HP Recommended

I have the same problem. Tried to fix it following instructions provided by the HP and Scan Doctor app, but problem was not resolved!

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