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Common problems for Connectivity Issues
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HP Recommended
Deskjet 2755e
Microsoft Windows 11

Why do I have two, you ask?  Because I went cheap and bought this model in June.  It worked fine  -- until it didn't.

After a month the printer inexplicably went offline now and then.  I unplugged, replugged, restarted, and it went back online.  Then I began getting the "Unable to print.  Door Open" error message.  The door was not open.  

This was about the time when it went offline for good.  Phone support troubleshot,  no results, and agreed to send me a replacement.  Great.  

 

I unboxed it this weekend and this one NEVER connected to WiFi.  Multiple attempts to link it with two home desktops AND  via the HP Smart phone app failed.  Nothing doing.    I spent an hour with tech support today, and he did splendidly trying

everything to help, but this machine was doomed from the start.

 

I'm getting out my old reliable Officejet 5745, which connects to the computer via USB.   That works.   I now have two 2755s that are useless.  I'm getting a callback tomorrow about the refund I have demanded. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@NGF1015

 

Welcome to the HP support community

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@NGF1015

 

Welcome to the HP support community

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.