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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Re: The WiFi password changed now I cannot connect my printe...

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12-10-2020 01:14 PM
The WiFi password changed and I can no longer connect my printer to the internet. I have tried every trouble shooting method that they give, as well as even trying to just connect with a USB cable and even that won't work. I really don't want to buy another printer as this one is just over a year old and works just fine. I am a teacher and need to print things for my students this is extremely frustrating! It is also frustrating that I cannot speak to anyone when I call for customer support!
12-20-2020 10:13 PM
Welcome to the HP Support Community.
Let's restore the network settings on the Printer: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.
Once done, connect the Printer to the Wi-Fi.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
01-28-2021 12:41 PM
Update the printer firmware
Here are the steps:- Click here
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee