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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
bex0821
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The WiFi password changed now I cannot connect my printer to the internet

HP Recommended
Desk Jet 3755
Microsoft Windows 10 (64-bit)

The WiFi password changed and I can no longer connect my printer to the internet.  I have tried every trouble shooting method that they give, as well as even trying to just connect with a USB cable and even that won't work.  I really don't want to buy another printer as this one is just over a year old and works just fine.  I am a teacher and need to print things for my students this is extremely frustrating!  It is also frustrating that I cannot speak to anyone when I call for customer support!

4 REPLIES 4
R701
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Message 2 of 5
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I have the same problem with my 3700 series. Blue wi-fi light is flashing saying not connected to my new provider.

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Betty0610
HP Support Agent
HP Support Agent
14,542 14,524 756 603
Message 3 of 5
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@bex0821 @R701

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: Press the Wireless button ( ) and the Cancel button ( ) from the printer control panel at the same time, and then hold them for three seconds.

 

Once done, connect the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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bex0821
Author
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Message 4 of 5
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I've tried this multiple times and it did not work!

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sandytechy20
HP Support Agent
HP Support Agent
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Message 5 of 5
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@bex0821

 

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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