The printer is 2700e

[Liv79]

My router feet broke so was sent replacement from the provider that was the exact same but with a different network name and password but it will not now connect to  the printer following HP instructions for WPS connection. Please someone help.

[A_Gayathri · Accepted solution]

Hi @ Liv79,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble connecting your HP DeskJet 2710e All-In-One Printer to the new router after the replacement, you can try the following steps:

1. Restart the Printer and Router:
• Turn off the printer and unplug it from the power source.
• Restart your router by unplugging it and plugging it back in.
• Wait for the router to fully restart, and then plug in and turn on your printer.
2. WPS Connection:
• Make sure your router supports WPS (Wi-Fi Protected Setup).
• On your printer, locate the WPS button. It is usually on the rear panel or the front panel.
• Press the WPS button on your printer. The WPS light should start blinking.
• Within 2 minutes, press the WPS button on your router.
3. Wi-Fi Setup Using HP Smart App:
• Download and install the HP Smart app on your smartphone or tablet.
• Open the app and follow the on-screen instructions to set up your printer on the new Wi-Fi network.
4. Manual Wi-Fi Setup:
• On the printer's control panel, navigate to the Wireless or Network settings.
• Choose your new Wi-Fi network from the list and enter the new password.
5. Reset Printer Network Settings:
• Reset the network settings on your printer to default and then set it up again with the new Wi-Fi information.
• Refer to the printer's user manual for instructions on resetting network settings.
6. Check Network Settings:
• Make sure your new Wi-Fi network is operational and that the password is correct.
• Verify that the printer is within the range of the Wi-Fi signal.
7. Firmware Update:
• Check if there are any firmware updates available for your printer. Updating the firmware might resolve compatibility issues.

Refer to this document : 

Connect an HP printer using Wi-Fi Protected Setup (WPS)

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Liv79]

Hi Gaya1239

Thank you so much for helping, I’m now sorted and able to

print!