• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎10-17-2021 09:16 PM

HP Recommended
Product: HP Officejet 6830
Operating System: Other

Hi

i see 2 printer icon under "printer and scanner" on my win11 pc, is there a way i can correct it?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-17-2021 09:29 PM

HP Recommended

Hey there

I assume you are connected via USB.

 

Here's what you can try if your printer is connected via USB:

  • First, disconnect USB cable.
  • go to Control Panel, select Device and Printers, locate your printer and right click and select "Remove Device"
  • Then Re-connect the USB cable

After a while, you should the issue corrected.  

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-17-2021 09:29 PM

HP Recommended

Hey there

I assume you are connected via USB.

 

Here's what you can try if your printer is connected via USB:

  • First, disconnect USB cable.
  • go to Control Panel, select Device and Printers, locate your printer and right click and select "Remove Device"
  • Then Re-connect the USB cable

After a while, you should the issue corrected.  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.