Trying to hook up internet at new place for printer.

[slstrake]

I am trying to set up a printer to have internet access and don't know how to do it. I thought diagnosis and fix would do it.

[VikramTheGreat]

Hi @slstrake,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out! We understand that setting up your HP printer for internet access can feel a bit tricky—we're here to make it easy.
 

If the diagnose and fix tool didn’t fully connect your printer to Wi-Fi, don’t worry. We’ve put together a clear and easy-to-follow guide that walks you through the steps for connecting your printer to your network.
 

👉 Please visit this page:
🔗 How to Connect HP Printer to WiFi: Complete Setup Guide (2024)
 

This guide includes:

• How to connect using the HP Smart App
• How to manually connect using the printer’s control panel
• What to do if your Wi-Fi network isn’t showing
• Tips to avoid common connection issues

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[slstrake]

This was not helpful. I have very little on my printer and I don't know how you would accept a connection to the wifi and even type a password. I took a picture of what it looks like. The stuff just keeps blinking.

[slstrake]

My HP Smart App won't let me get into advanced settings. It is grayed out.

[VikramTheGreat]

Hi @slstrake,

Thank you for sharing the image of the printer control panel screen. Please try the steps shared below, this will help get the printer connected to the new network.

Step 1: Perform a Network or Factory Reset

✅ To Reset the Network Settings:

For most HP printers with button-based control panels:

1. Turn on the printer and wait until it's idle.
2. Press and hold:
   • Wi-Fi (📶) and Cancel (❌) buttons together for 5–10 seconds, until the Power light blinks.
3. The wireless light will blink, indicating the network settings have been reset.

📌 On some models, you may need to press and hold Wireless + Black Copy buttons or Wireless + Cancel — consult your printer's manual if unsure.

Step 2: Set Up with HP Smart App

1. Download the HP Smart app: HP printer setup (HP Smart app) | HP® Support
2. Open the HP Smart app and create or sign in to your HP account.
3. Click “Add Printer”.
4. The app will search for printers in Setup Mode (this happens automatically after a reset).
5. When your printer appears, select it and follow the prompts to:
   • Connect it to your Wi-Fi network
   • Complete printer registration and Instant Ink setup (optional)

If the printer doesn’t show up, ensure the Wi-Fi light is blinking and your phone or PC is on the same network.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support