Trying to update P1109w with new isp name and password

[smudgepappy]

I have a P1109w printer and I have just changed my wifi provider.. My network name and password have changed and I need to make the printer connect to that network.  I have the original setup cd but when I try to use it I get a message that it will not function on my Windows 10.   I found on the HP site a download file for setting up the printer but have had no luck in getting it to run.. The file continues to give me "failed to extract" messages.. I have tried 3 different computers but keep getting same result.

Sure wish someone could help me solve this problem. 

[KrazyToad]

@smudgepappy

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/COL32431/bi-80329-12/hp_LJP1100_P1560_P1600_Full_Solution-... and follow the onscreen instructions

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[ShlomiL · Accepted solution]

Hi,

Apologies for jumping in unannounced.

Please unplug the USB cable from the printer first, and restore its network settings as following:

Next, go to This PC and browse to C drive, then delete the LJP1100_P1560_P1600_Full_Solution folder.

Next, launch the latest installation again (hp_LJP1100_P1560_P1600_Full_Solution-v20180815-50157037.exe)

If the installation extracts but doesn't launch, right-click the start button and select Run, paste the following and press OK to launch the installation:

C:\LJP1100_P1560_P1600_Full_Solution\HpSetup.exe

Reference:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Laserjet-installation-won-t-start-on-Window...

Shlomi

[smudgepappy]

Thanks for your help.. I am still getting failed to extract message when I try to download but I am still trying.  Just updated windows so will see it that helps.. Thanks again

[smudgepappy]

Thanks this might be the missing link..I will give it a try.

[KrazyToad]

👍