Unable to Print a Web Services Information Sheet to Obtain a Claim Code and email address.

[User192]

When I go on the printer ip address and then on to webservices, then i click enable so it says "A Web Services information sheet will be printed. Review the sheet for important information." and no sheet prints, but if i print anything else it prints, AND NO ERROR COMES,and the page keeps on reloading after every 5 seconds,  I have a HP LASERJET PRO P1102W, It only has buttons PLEASE HELP ME WITH THIS.

[Anand_Andy · Accepted solution]

Hi @User192,

Welcome to the HP Support Community. 

I'd like to help!

If the printed page titled "Congratulations" only lists an email address, then your printer is already claimed to be an HP Smart account (formerly HP Connected). 

Turn web services off and on to resolve the issue:

• On the printer's control panel, Press and hold the Cancel button until the Ready light blinks > Release the Cancel button > The Self Test/Device Configuration page prints.
• Take down the printer's IP address 
• Open a web browser (ex Chrome or Mozilla) and type in the printer's IP.
• Click the Settings tab. In the Security section, click Administrator Settings.
• uncheck Webscan from EWS, and click Apply
• And go back and enable it.
• A new page should print with a claim code

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping