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‎09-27-2021 02:27 PM

HP Recommended
Product: HP Envy Pro 6455 All in One
Operating System: Microsoft Windows 10 (64-bit)

I had this set up and connected to my wireless network when I first received the printer, but then I added a whole home mesh wifi system and my wireless network changed.  Now I can't get the printer even into setup mode so that I can change the wifi settings so it can connect.  I have been trying for the last 3 hours and I'm beyond frustrated at this point, I'm ready to box it up and send it back.

How do I get the printer into setup mode?  How do I connect it to the wifi?

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-27-2021 05:31 PM - last edited on ‎09-15-2022 12:07 PM by Retired

HP Recommended

@Laura_R67 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


               http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

 

HP Customer Support - Software and Driver Downloads 
Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎09-27-2021 05:31 PM - last edited on ‎09-15-2022 12:07 PM by Retired

HP Recommended

@Laura_R67 

 

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:


               http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

 

HP Customer Support - Software and Driver Downloads 
Please also note: Your printer may only support 2.4GHz therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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