Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
Microsoft Windows 10 (64-bit)

 5520 HP Photosmart cannot repair HP Smart app, corrupted Outlook output file? NO idea HP smart app will no longer connect, prointer keeps claiming wi-fi connection problems not now, forever turning off and on, 2 separate issues? Any contacts HP Senior Management CEO-disabled, visually impaired, asked for replacement laserjet or photo as in UK no lasrerjet HP prints photos colour?! Absolute disgrace-printer always unreliable-would never work properly-outrage social media-loss of bns pounds/dollars HP. Most useless support ever, worst products. Just buy me something that works please-charitable donations? Thank you!

Spoiler
 
1 REPLY 1
HP Recommended

@Musicman4533

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.