User name and password

[Hstaton]

Overnight this printer is now demanding a user name and password to print from my iPad. I have had it for 3 years and never seen this before.  I have never set one up. How do I correct this?

[Hstaton]

As an update to this post - the issue ONLY affects iOS devices. My laptop and desktop computers print just fine.

[Dragon-Fur · Accepted solution]

@Hstaton 

Welcome to the HP User Community.

The HP Smart Mobile app for iOS was updated 27-April-2022 (see the Apple Store)

The sign-in requirement is likely coming from one of two places:

• The printer must be connected to your network - Sign into the Wireless network
• The application - since the end of 2020 - requires that you sign into the HP Smart application using your HP Account credentials.
• Sign-in supports application tasks (For example, Scan, Remote / Cloud storage / account access, and "Share" to email)

No, I cannot explain why you are just now seeing the change.

No, there is not a workaround or a way to "go back" to an older version or previous method.

Reference

 Apple Store Preview – HP Smart

 Compatibility

iPhone

Requires iOS 14.0 or later.

iPad

Requires iPadOS 14.0 or later.

iPod touch

Requires iOS 14.0 or later.

Example - HP Smart - Mobile - iPadOS - Main Menu

HP_Smart_Mobile_Main_Menu_13

Reinstall?

Before you reinstall the app, make sure your device is running the latest iOS version.

For example, at this writing the OS in iPAD recently updated again - check for software updates on your device.

It is possible you'll need to uninstall the app > close your iPAD / iOS device

Open the device, open the Store and "get" a new copy of the application.

Note:

Re-installing the app will not remove the sign-in requirement.

Re-installation might (should) correct other issues for a supported iOS version.

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HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

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