When I print from my laptop or mobile I get nonsense and then an empty page

[Hammerhead4243]

When I print I get 2 lines of gobbedly **bleep** and then a blank page

[Raj_05]

Hi @Hammerhead4243,

Welcome to HP Support Community.  
 

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP ENVY Photo 6220 All-In-One Printer. There are a few potential reasons for the problem you're encountering. Let's go through some troubleshooting steps to help resolve the issue.

• Check ink levels: Make sure your printer has enough ink or toner to print. Low ink levels can cause printing problems or result in blank pages. Replace any depleted cartridges if necessary.
• Check paper supply: Ensure that the printer has enough paper loaded in the tray. Inspect the paper for any damage or misalignment that may be causing the empty page issue.
• Update printer drivers: Outdated or incompatible printer drivers can lead to printing errors. Visit the HP support website and download the latest drivers and software for your printer model. Install them on your laptop or mobile device and try printing again.
• Restart devices: Sometimes, a simple restart can resolve connectivity or software-related issues. Turn off both your laptop or mobile device and the printer. Wait for a few seconds and then power them back on.
• Check connection: Ensure that your laptop or mobile device is connected to the printer correctly. If using a wireless connection, verify that both the printer and the laptop/mobile device are connected to the same Wi-Fi network. If using a USB connection, make sure the cable is securely connected.
• Print a test page: Most printers have a self-test or diagnostic page feature. Access your printer's control panel or settings menu and look for an option to print a test page. This will help you determine if the issue lies with the printer itself or the data being sent from your laptop or mobile device.
• Try printing from a different device: If possible, attempt to print from another laptop or mobile device. This will help identify if the problem is specific to the device you're currently using.
• Reset printer settings: If all else fails, you can try resetting the printer settings to their default values.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support