Why does my Direct print work one day and not the next

[Tlsno1of2]

When my internet goes down why will DIRECT printing work one day but not another? It’s so irritating!

[zoey7886]

@Tlsno1of2, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP DeskJet! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Let’s go through some basic troubleshooting steps to help resolve the issue:

Verify Printer Connection Mode

• Ensure that your printer is in Wi-Fi Direct or USB mode instead of trying to connect via Wi-Fi.
• If using Wi-Fi Direct, make sure it is enabled on your printer. You can check this by pressing the Wi-Fi Direct button on your printer (or via the printer’s settings).

Restart Printer and Devices

• Power cycle your printer, computer, and router:
  • Turn off the printer, unplug it for 60 seconds, and plug it back in.
  • Restart your computer or mobile device.
  • If using Wi-Fi Direct, restart the device that’s trying to print.

Check Wi-Fi Direct or USB Connection

For Wi-Fi Direct:

• On your computer or mobile device, go to Wi-Fi settings and look for a network named HP-Setup-DeskJet-2652 or similar.
• If it's not listed, try turning Wi-Fi Direct off and on on your printer.
• Reconnect your device to this network and try printing again.

For USB Printing:

• Ensure the USB cable is securely connected.
• Try a different USB port or cable.

Update Printer Drivers and Firmware

• If your device has an internet connection, check for the latest HP drivers on the HP Support website.
• Update the printer firmware if an update is available.

Reset the Printer (If Needed)

• If the issue persists, try a factory reset:
  • Press and hold the Cancel and Wireless buttons on the printer for about 5-10 seconds until the power light blinks.
  • Set up the printer again and test direct printing.

Let me know if these steps help or if you need further assistance!  

Take care, and have an amazing day!  

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Regards,