Why doesn’t my printer stay connected to the WiFi network

[Dpk4]

My printer doesn’t stay connected to the WiFi I can start the printer and it connects to the WiFi than in a short time it disconnects and I have to restart it to be able to print 

[Raj2111]

Hi @Dpk4 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

If your HP OfficeJet Pro 8620 is frequently disconnecting from Wi-Fi, here are some troubleshooting steps you can take to stabilize the connection:

1. Check Wi-Fi Signal Strength:

• Ensure your printer is within a good range of your Wi-Fi router. Thick walls or interference from other electronic devices can weaken the signal.

2. Restart Your Network:

• Power cycle your router by unplugging it for about 30 seconds and then plugging it back in. This can resolve temporary connectivity issues.

3. Update Printer Firmware:

• Make sure your printer’s firmware is up to date. You can check for updates via the printer's control panel or through the HP Smart app.
• ckick here

4. Reconnect to Wi-Fi:

• Reset Network Settings:
  1. Go to the printer’s control panel.
  2. Navigate to Setup > Network > Restore Network Defaults.
• After resetting, reconnect the printer to your Wi-Fi network through Wireless Setup Wizard.

5. Use a Static IP Address:

• Assign a static IP address to your printer to help maintain a stable connection.
  1. Find the current IP address from the printer's network settings.
  2. Log into your router’s settings (usually done via a web browser).
  3. Look for DHCP settings and assign a static IP to your printer’s MAC address.

6. Change Wi-Fi Channel:

• If you have a crowded network (many devices), consider changing the Wi-Fi channel on your router to reduce interference.
• Change it to 2 Ghz

7. Disable Power Saving Settings:

• Some printers have power-saving modes that may disrupt the connection. Ensure any such settings are disabled.

8. Check for Interference:

• Other electronic devices, such as microwaves or cordless phones, can interfere with Wi-Fi signals. Try to position your printer and router away from these devices.

9. Reinstall Printer Software:

• If the issue persists, uninstall and reinstall the printer software on your computer to ensure all settings are correct.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support