WiFI keeps disconnecting from Envy 6400

[Dragon-Fur]

@JACKIETOOLS 

---

@JACKIETOOLS wrote:

Thanks for your help. Should i expect a reply from greenturtle?

---

Perhaps.

@greenturtle  is in a much different time zone than are we.

If he has anything to offer, I think we will hear back.

"When" is not something I can answer.

Stay Safe.

[greenturtle]

Hi @Dragon-Fur   Thanks for looping me in.

@JACKIETOOLS 

Not familiar with SON as well, however, you can try a simple test to see if SON is the issue -

Try using the Mobile Phone as a Hotspot and connect the printer using the Computer.

Observe to see if the printer disconnects.

Note: using Mobile as a hotspot would use up your data (not a lot though, maybe less than 500MB).

Be sure to disconnect the printer after the test (depends on how fast the SON disconnects the printer, after few hours?)

Also, try checking if there is a Firmware update for the printer.

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-pro-6400-all-in-one-printer-serie...

Type:

Firmware

 Version:

001.2034A

Release date:

Sep 24, 2020

Hope that helps!

[Dragon-Fur]

@JACKIETOOLS 

Edits - Update

Apologies for the earlier abrupt response.

I was busy and moving quickly.

We want content of this type removed as soon as possible.

We warn people constantly about the vermin lurking in the corners.

That said, people still get caught sometimes in traps left by desperate and sneaky rats.

Original Content

Yes, it is spam.

... Removing ...

Thanks.

[Bob_Headrick]

There have been reports of Verizon SON causing WiFi connection issues.  I would suggest reviewing the article here:  https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Having-problems-connecting-an-HP-printer-to-a-... 

[JACKIETOOLS]

Figured that might me a problem that’s why I mentioned up front it was enabled. I’ll give it a try over the weekend and disable it. Going to be a pain reconnecting all my devices with all the smart plugs enabled for the holidays but I’ll give it a try. Thanks

[JACKIETOOLS]

Has stayed on line last 2 days. When it was set to DHCP for ipv4 settings it dropped signal and I noticed signal was assigned a high number such as 192.168.1.299. I set it to manual and assigned it ti [personal info removed]. When I check printer settings, printer info it shows IP address as [personal info removed] and a MAC address of [personal info removed]. When I go to advance settings, network summary. Wireless 802.11, network address IPv4 it shows Manual Ip [personal info removed]. Why does the IP address show asfe80..... under printer settings bit in advanced it shows the [personal info removed] I assigned manually. I do have both 2.4 and 5 Ghz enabled. Thanks

[Bob_Headrick]

The  [fe80::fa0d:acff:fe3e:9D68] address is an IPv6 address.  Unless you have a reason to use IPv6 I would suggest disabling IPv6 in your printer.   You can do this as follows:  from the front panel touch the network icon, select Wireless then select Advanced.  There should be a setting for IPv6, set this to off.

[JACKIETOOLS]

No front panel on this printer. I’ll find it through the HP smart app. For now it has stayed connected so I will leave it but if it drops again I will definitely disable IPv6. Thanks for the advice.

[JACKIETOOLS]

I assigned a manual IP address 2 weeks ago and seems to be staying online. I have over 30 WiFi devices connected in my house so I guess assigning an IP address fixed the problem. Thanks to all.