Wifi symbol disappeared off display and cant connect to internet

[smellymatthews]

Hi - i have lost the wifi sysmbol from my printers display  and the blue light and it is asking to connect via cable as the only option...i have tried the previously suggested remove cartirdges turn off etc and its still not restored.

i cant update firm ware as cant connect to the internet - i am just going around in circles - i can use the wifidirect but i can not then use the benefits of instant ink as its not connect to the internet...why has it dropped out?

help please!

[zoey7886]

@smellymatthews, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Wi-Fi symbol disappearing! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP OfficeJet Pro 9019/Premier All-in-One Printer has lost its Wi-Fi connection and is stuck in USB mode. Since you've already tried basic troubleshooting, let's go through a few targeted steps to restore the Wi-Fi connection.

Restart and Check Network Connection

• Power Cycle: Turn off your printer, unplug it from power for 60 seconds, then plug it back in and turn it on.
• Router Check: Restart your Wi-Fi router as well to ensure the network is stable.
• Proximity: Make sure the printer is within a good range of the router (not too far or obstructed).

Restore Wi-Fi Setup Mode

If your printer is not showing the Wi-Fi symbol and the blue light is off, you need to reset the wireless settings:

• Press and hold the Wireless button (or Wi-Fi icon) and the Cancel button simultaneously for 5 seconds.
• The Wi-Fi light should start blinking, meaning it's in Wi-Fi setup mode.

Reconnect the Printer to Wi-Fi

• On your computer or mobile, open the HP Smart app.
• Select Set up a new printer and follow the prompts.
• Choose your Wi-Fi network, enter the password, and complete the connection.

Check Printer Network Settings

If the printer is still not connecting:

• On the printer's control panel, go to Setup > Network Setup > Wireless Settings.
• Ensure Wireless is turned ON.
• Select Restore Network Defaults, then reconnect to Wi-Fi.

Use Wi-Fi Direct Temporarily (For Printing)

• If needed, you can use Wi-Fi Direct by selecting it on the printer’s display.
• However, this will not allow Instant Ink usage, as it requires an active internet connection.

Check for Firmware Updates (Manually)

Since you cannot update firmware via the internet:

• Download the latest firmware update file from the HP support website on another device.
• Use a USB cable to transfer and install the update.  

Let me know how it goes!

Take care, and have an amazing day!  

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Regards,