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‎07-24-2021 09:15 AM

HP Recommended
Operating System: Mac OS X 10.11 El Capitan

Printer is HP CM1415fnw. I have a Comcast gateway which has 2.4 and 5.0. Each one has a different SSID. for some reason I can no longer connect to the 5.0 which is the strongest system. Xfinity with Eero to expand the range in my home. When I run the wireless network test report everything is fine except "Security" says fail. Any suggestions?

1 REPLY 1

‎07-24-2021 09:19 AM

HP Recommended

Hi,

The printer supports 2.4GHz wireless only, it does not support or can be used with a 5GHz wireless network.

 

For the security issue, assuming you refer to the 2.4GHz wireless, updating the printer firmware would be the first step to take, either with a temporary USB or Ethernet cable connection:

https://support.hp.com/us-en/document/c05240288

 

If the same persists, make sure your router is updated with its latest version too and that ti's set with WPA1 / WPA2 Wireless security.

 

Shlomi



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