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‎03-19-2022 12:37 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I’m not able to get my HP Photosmart C4580 to be discoverable on my laptop to get it set up. The blue wireless light on the printer is on, which apparently means it’s connected to the WiFi? But I don’t know how it could have connected because all I did with the printer was plug in the power adapter. Then when I go to the HP Smart app on my laptop, it can’t find the printer at all. I’ve tried troubleshooting with the virtual agent. Unfortunately I’m out of warranty so I can’t access a human agent at HP for help. 

Category:
1 person had the same question
1 REPLY 1

‎03-22-2022 01:58 PM

HP Recommended

@Bhakti923

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

 

Sandytechy20
I am an HP Employee

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