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Common problems for Connectivity Issues
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‎12-27-2024 08:16 PM

HP Recommended

My router randomly reset its own network name and I have reconnected the myriad of device that needed to be signed in, except for my printer. It always worked fine connected through the router directly as my main PC does not have a wireless card and is cable-connected to the router. HP help useless on anybody to talk me through this. Again, the PC, printer, and router have not

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-29-2024 01:03 PM

HP Recommended

Hi @IHateThisApp34,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with connecting your Printer to the network.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Please follow the steps below to connect your printer to the network again.

 

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

 

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

 

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-29-2024 01:03 PM

HP Recommended

Hi @IHateThisApp34,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with connecting your Printer to the network.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Please follow the steps below to connect your printer to the network again.

 

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

 

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

 

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎01-02-2025 06:07 AM

HP Recommended

My PC has neither bluetooth nor a wireless card. However, the issue resolved itself the next day, when the app discovered the printer again, even though I had not changed any settings. Thank you for your reply....

Was this reply helpful? Yes No

‎01-02-2025 07:05 AM

HP Recommended

Hi @IHateThisApp34,

 

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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