Won’t print HP OfficeJet Pro 8020 using WiFi direct network and iPhone 15 version 18.3.2ans

[Djoj]

won’t print or copy

 HP OfficeJet Pro 8020 using WiFi direct network and iPhone 15 version 18.3.2

Check the printer for errors message

Did the restart, unplug, remove ink etc

printer continues “cannot print until it is connected to the internet” message even though it is set to WiFi direct

[Garp_senchau]

@Djoj, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like the printer is having issues maintaining a stable connection with your iPhone, even though it’s set up to use Wi-Fi Direct. Here are some troubleshooting steps you can follow:

Check Wi-Fi Direct on the Printer:

Make sure Wi-Fi Direct is turned on and check if the password is correct.

Connect iPhone to Printer’s Wi-Fi:

Go to Settings > Wi-Fi on your iPhone and connect to the printer's Wi-Fi Direct network.

Update Software:

Make sure both your iPhone and the HP printer have the latest updates.

Turn Off Personal Hotspot:

Go to Settings > Cellular and make sure Personal Hotspot is off.

Print a Network Test Page:

Print a network configuration page from the printer’s settings to check its status.

Reset Printer Network Settings:

On the printer, go to Settings > Network Setup and select Restore Network Defaults. Then set up Wi-Fi Direct again.

Re-add Printer on iPhone:

Remove the printer from the HP Smart app or print menu, then add it back.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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