Xfinity sent me a new modem with wireless. My old modem used USB. Trying to connect printer to the

[MKB1335]

Trying to connect to the modem which is wireless.  The old modem used USB.  Need to change USB printer and connect to the wireless network.  PLEASE call me [Personal Information Removed]

[Nal_NR]

Hi @MKB1335 

Welcome to the HP Support Community.

I'd like to help!

Restore Wi-Fi setup mode on the printer

Many HP printers have a Wi-Fi setup mode that helps the HP software connect your printer to a network. Restore Wi-Fi setup mode if the printer is not found during software setup or when the wireless connection is lost.

• Most printers with a touchscreen display or menu: Open the Wireless 

   or Setup 

   menu, select Network setup or Settings, and then select Restore Network Settings.

• Most printers without a touchscreen display or menu: Go to Restore Wi-Fi setup mode on your HP printer for steps using the buttons on your printer.

Within two hours, return to the app or software to find and add your printer and complete the setup.

Print a Wireless Network Test Report

Print a Wireless Network Test Report to find information about your printer network connection or to troubleshoot connection issues.

1. Print a Wireless Network Test Report:

   • Inkjet printers with a control panel menu: Open the Wireless, Network Settings, or Setup menu 

      to locate the list of available reports.

   • Most inkjet printers without a control panel menu: Press the Wireless 

      and Information 

      buttons at the same time, or press the Wireless 

      and Start Copy Black 

      buttons at the same time.

   • LaserJet printers: Press and hold the Wireless button 

      for 10 seconds or until the Ready light blinks, or go to the Wireless menu and select Wireless Network Test.

   • Laser NS and Neverstop Laser printers: Press and hold the Resume 

      and Wireless 

      buttons for 3 seconds.

   • DeskJet 6000 and 6400, ENVY 6000 and 6400, and Tango printers: Touch and hold the Information button 

      until all control panel buttons light up, and then touch the Information 

      and Resume 

      buttons at the same time.

2. Review the information on the report, and then follow any instructions provided to troubleshoot connectivity problems.

   Click here for the remaining steps. 

   Hope this helps! Keep me posted for further assistance.
   Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!