change of broadband provider need to reset wifi on printer hp deskjet 2700

[fivelivecharlie]

changing wifi

[Garp_senchau]

@fivelivecharlie, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Connect using the HP Smart app

To set up using the HP Smart app You can use the HP Smart app to set up the printer on your wireless network. The HP Smart app is supported on iOS, Android, Windows, and Mac devices. 

1. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi password of your wireless network. 
2. If you are using an iOS or Android mobile device, make sure that Bluetooth is turned on. (HP Smart uses Bluetooth to make the setup process faster and easier on iOS and Android mobile devices.) 
   • NOTE: HP Smart uses Bluetooth for printer setup only. Printing using Bluetooth is not supported. 
3. Make sure the printer is in the Auto Wireless Connect (AWC) setup mode. When the printer enters AWC setup mode, the light next to the Wireless button blinks blue and the Signal Bars cycle on the display. If this is the first time you set up the printer, the printer is ready for setup after the printer is powered on. It keeps searching for the HP Smart app to connect within two hours, and then stops searching. To put the printer back into AWC setup mode, press the Wireless button  and the Cancel button together for 3 seconds. When the light next to the Wireless button blinks blue, continue setup. 
4. Open the HP Smart app, and then do one of the following: 
   • iOS/Android: On the home screen, tap the Plus icon and then select the printer. If the printer is not in the list, tap Add Printer. Follow the onscreen instructions to add the printer to your network. 
   • Windows/macOS: On the home screen, click or tap the Plus icon and then select the printer. If the printer is not found, click or tap Set up a new printer. Follow the onscreen instructions to add the printer to your network.

[Garp_senchau]

Wireless settings 

You can set up and manage your printer wireless connection and perform a variety of network management tasks. This includes printing information about network settings, turning the wireless function on or off, and changing wireless settings. 

To turn on or off the wireless capability of the printer Press the Wireless button  to turn on or off the printer wireless capabilities. 

• If the printer has an active connection to a wireless network, the light next to the Wireless button glows steady blue, and the printer display shows the Signal Bars icon. 
• If wireless is turned off, the light next to the Wireless button is off. 
• To print the wireless network test report and network configuration page press the Wireless button and the Information button at the same time.

To restore network settings to default settings 

• Press and hold the Wireless button and the Cancel button from the printer control panel together for three seconds. 

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If this reply nailed it, 🔨 mark it as the "Accepted Solution"—it’s like a spotlight for future problem solvers. ✨ And clicking 'yes' under 'Was this reply helpful?' is the cherry 🍒 on top of the solution sundae. Sharing is caring! 💕

Regards,

[fivelivecharlie]

Hi thanks for reply I have changed b/band provider and used the hp smart app to activate my printer....sorted eventually. !

Regarding your reply not sure when you say.....restore to default settings exactly what that means as I would need to reconnect printer to new router!!

[Garp_senchau · Accepted solution]

Hi @fivelivecharlie,

Great to hear that your printer issue got sorted out with the HP Smart app! 😊

When I mentioned "restore network to default settings," it means resetting the printer’s network settings back to the factory default. This would disconnect it from any previous Wi-Fi networks (like your old router) and allow you to set up the printer with your new router's Wi-Fi network.

After restoring to default, you'd need to go through the setup process again, just like when you first connected the printer to a Wi-Fi network. 

I hope that helps! If you have any more printer adventures or tech questions, just give me a shout! Always happy to help. 😄

Take care and have a good day. 

If this reply nailed it, 🔨 mark it as the "Accepted Solution"—it’s like a spotlight for future problem solvers. ✨ And clicking 'yes' under 'Was this reply helpful?' is the cherry 🍒 on top of the solution sundae. Sharing is caring! 💕

Regards,

[fivelivecharlie]

Thankyou ,appreciate the clarity.