error Code UA_400_EB000U0410

[lol8964]

 

Hi, my printer can’t connect register the printer to my account and the error Code is UA_400_EB000U0410. I have tried using the official steps, but the issue remains the same. May I ask how I can resolve it?

[A_Gayathri · Accepted solution]

Hi @lol8964 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the error code UA_400_EB000U0410 on the HP OfficeJet Pro 9015e typically indicates an issue with registering the printer to your HP account. Here are the steps to resolve the issue:

Step 1: Check Your Internet Connection

1. Restart your router to ensure a fresh connection.
2. Make sure your printer is connected to the same Wi-Fi network as your computer or smartphone.
3. Avoid using VPNs or proxy servers, as they can interfere with registration.

Step 2: Update Printer Firmware Update the firmware on an HP printer

1. From the printer's control panel, navigate to Setup → Printer Maintenance → Update the Printer.
2. Install any available updates.

Step 3: Factory Reset the Printer

1. Go to Setup → Printer Maintenance → Restore Defaults.
2. Confirm to reset the printer to its factory settings.

Step 4: Use HP Smart App HP printer setup (HP Smart app)

1. Download and install the HP Smart app on your computer or smartphone.
2. Log in with your HP account or create one.
3. Follow the prompts in the app to add the printer and complete registration.

Step 5: Clear Cache and Retry

1. Clear your browser cache if you're using a web browser to register the printer.
2. If you're using a mobile device, ensure the HP Smart app is updated to the latest version.

Step 6: Check HP Instant Ink Account (if applicable)

1. Log in to your HP Instant Ink account.
2. Check for any notifications or issues related to the printer's registration.

Refer to this document:  HP Smart app errors during setup and account registration 'We're sorry, something went wrong' error'

I hope this helps. 

Take care and have a good day.

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