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‎01-20-2021 07:48 AM

HP Recommended
Product: HP OfficeJet Pro 9010 series
Operating System: Other

Just when my 1 year warranty was about to end, the printer lost communication with the web service. The message in the subject keeps displaying. I have contacted HP support and they have not resolved the issue. I  have followed all suggestions i.e. change IP to static and add a DNS. removed the ink cartridge and replaced with new ones. Same problem which make my one year old printer unusable.

I appreciate your help in advance.

Category:
1 person had the same question
4 REPLIES 4

‎01-22-2021 01:21 AM

HP Recommended

Hi,

From any connected Windows 10 PC, please follow the latest HP Printer update Utility to make sure the printer firmware is updates, this is crucial for a web services connection:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-9010-all-in-one-printer-...

 

Shlomi



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‎01-26-2021 04:35 PM

HP Recommended

Thanks for the reply however I don't have a windows PC only a Mac with Big Sur Ver 11.1. Well I think the printer is updated with the latest. The firmware version is MANHTNPP1N002.2038C.00.

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‎01-26-2021 10:23 PM

HP Recommended

Hi,

the latest update is missing, version 2042, please follow below utility to update the printer from a Mac computer:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-9010-all-in-one-printer-...

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎01-27-2021 04:34 PM

HP Recommended

Hello,

Thanks again for your help, however the problem persists. My printer is updated to the latest firmware: MANHTNPP1N002.2042A.00 Some more history, contacted HP support again and for the fourth time they had me reset to factory default and change the IP to a static one and put in a manual preferred DNS 8.8.8.8 and an alternate 8.8.4.4 again same problem. This is the definition of crazy.

Any other suggestions will be appreciated. I am at my wits end with this issue. I don't want to buy another printer but if I can't get it fixed then what other choice do I have.

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