having trouble printing - offline? issues

[cannonball1]

HP office jet pro 8025E

[Raj_05]

Hi @cannonball1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8025e printer is showing as offline, here are some steps you can take to troubleshoot the issue.

Check Connections:

• Ensure that the printer is plugged in and powered on.
• If using a USB connection, check that the cable is securely connected. For wireless, ensure the printer is connected to the same Wi-Fi network as your computer.

Set Printer to Online:

• On your computer, go to Control Panel > Devices and Printers.
• Right-click on your printer and select See what's printing.
• In the window that opens, click on Printer in the menu bar and ensure that Use Printer Offline is unchecked.

Restart Printer and Computer:

• Turn off the printer and unplug it for a minute.
• Restart your computer, then plug the printer back in and turn it on.

Update Printer Drivers:

• Go to the HP website and download the latest drivers for your printer model.
• Install the drivers and see if this resolves the issue.

Run the HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. It can automatically diagnose and fix many printing and connectivity issues.

Check Printer Status:

• Make sure there are no error messages on the printer's display, such as low ink or paper jams.

Reset the Printer:

• You can perform a factory reset on the printer if all else fails. This will reset all settings, so you will need to reconnect to your Wi-Fi network afterward.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support